Shipping policy
At BandB, we aim to provide quick and efficient delivery to all our customers. Please review our shipping policy below for information on processing times, shipping methods, and costs.
1. Order Processing Time
- Orders are typically processed within 1-2 business days after receiving your order.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Methods & Delivery Times
- Standard Shipping: Delivery typically within 5 business days depending on location.
- Expedited Shipping: Delivered within 2 business days.
- International Shipping: Delivery times vary, typically within 7-14 business days depending on the destination.
3. Shipping Costs
- Domestic Shipping: Shipping costs are calculated at checkout based on the size and weight of the order.
- International Shipping: International orders will incur additional shipping fees, calculated at checkout.
4. International Shipping
- Customs Duties & Taxes: For international orders, customs duties and taxes are the responsibility of the customer. These charges are not included in the shipping cost and must be paid upon delivery.
- We recommend using a trackable shipping service for international returns or high-value items.
5. Shipping Restrictions
- P.O. Box Addresses: We are unable to ship to P.O. Boxes. Please provide a valid street address for delivery.
- Remote Areas: Some remote areas may experience longer delivery times.
6. Order Modifications & Cancellations
- Once an order is placed, it cannot be modified or cancelled. Please ensure all details are correct before submitting your order.
7. Missing or Damaged Packages
- If your package is lost or damaged during transit, please contact us immediately via our contact form. We will assist in tracking the package or providing a replacement if necessary.
8. Contact Us
If you have any questions or concerns about shipping, please reach out to us via our contact form on the website.
We’re happy to assist with any inquiries!